Little Hands Make Magic is committed to providing quality to our customers, however, if for any reason you are not completely satisfied with your purchase (of single or multiple items) you can return & get a refund for them either by post to Little Hands Make Magic PO Box ? Australia, within 30 days if purchase.
Please note the following;
- We will only refund you if the goods are defective and we cannot provide you with a replacement item or a suitable exchange.
- For defective items we reserve the right to offer you an exchange for the same product.
- If we cannot supply an item to you that you have purchased on-line, for any reason, we will refund you.
- These is no refund for incorrect choice, only exchange available.
- There are no refunds or exchanges available on Earrings due to Australian hygiene and safety laws.
- We do not provide refunds for goods damaged by Australia Post or any other delivery service after dispatch. You will need to review your insurance options for expensive items in our delivery information section and then apply the specific type of mail out to your shopping cart request.
If you are mailing your items, you must first initiate a claim by emailing us with your full name, address, contact number, transaction number, description of your goods and reason for requesting a return, as well as information on what goods you wish to exchange your items for. In addition, please include photos to help explain your issue, the type of return mail you have chosen & how you would like your new goods dispatched to firstname.lastname@example.org within 14 days of receipt of purchase.
Check list for returning an exchange, for inclusion in your email. (Please copy & paste this into your message).
- Full Name
- Contact Number
- Transaction Number
- Description of Goods
- Reason for Returning
- Information on what goods you wish to exchange your items for if possible
- The type of return mail you have chosen
- How you would like your new goods dispatched.
When returning items for a refund or exchange, Little Hands Make Magic is not liable for and will not cover your postage costs. It is recommended that you track return of your goods and cover the items with insurance. We do not accept liability for goods returned by you and not received by Little Hands Make Magic for refund or exchange. We do not accept liability for goods returned by you and damaged in transit by Australia Post or your chosen delivery method to Little Hands Make Magic for refund or exchange.
At Little Hands Make Magic we pride ourselves on providing quality products. Return of goods is highly unlikely when choosing to purchase from us. If you have a major defect with your items and are unable to repair or replace your items then we will refund your full transaction. We will not pay for your return postage.
When exchanging goods and mailing a replacement item out to you, you will be subject to further charges for your choice of mail options. Please see the delivery info page to decide which options you will be requesting. In addition, you may be subject to additional charges if you choose goods which are of a higher value than the items initially purchased.
Little Hands Make Magic reserves the right to reject a refund request if the purchase is in what we deem a damaged condition (that has happened after dispatch). This includes and is not limited to, worn, damage, scratched and not intact of the original settings, cracked, scuffed and does not include the original packaging in the original state purchased. Little Hands Make Magic withhold the right to treat each exchange request on a case by case basis.
Please wait before returning items to us by mail, as we will need to review your email message and discuss your issue with you prior to you sending your goods back to us.
Please keep an appropriate proof of return whether you return products via an Australian Post Office or any delivery service. This should be a receipt from the Australian Post Office, International Postal Service or any Delivery Service