Little Hands Make Magic is committed to providing quality to our customers, however, if for any reason you are not completely satisfied with your purchase you can return and exchange them either by post to Little Hands Make Magic, PO Box ? Australia, within 30 days of purchase after approval via email or contact page.
Please note the following;
- We will exchange the item for another item in stock of equal or greater value.
- No refund for incorrect choice, only exchange available to same value.
- There are no refunds or exchanges available on Earrings due to Australian hygiene and safety laws.
If you are mailing your items, you must first initiate a claim by emailing us with your full name, address, contact number, transaction number, description of your goods and reason for requesting a return, as well as information on what goods you wish to exchange your items for. In addition, please include photos to help explain your issue, the type of return mail you have chosen and how you would like your new goods dispatched to email@example.com within 14 days of receipt of purchase.
- Full Name
- Contact Number
- Transaction Number
- Description of Goods
- Reason for Returning
- Information on what goods you wish to exchange your items for
- The type of return mail you have chosen
- How you would like your new goods dispatched.
When returning items for refund or exchange, Little Hands Make Magic is not liable for and will not cover your postage costs. It is recommended that you track return of your goods and cover the items with insurance. We do not accept liability for goods returned and not received for exchange and the condition we might receive them in if they are damaged or lost in the returning process to us.
When exchanging goods and mailing new items out to you, you will be subject to further charges for your choice of mail options. Please see the delivery info page to decide which options you will be requesting. In addition, you may be subject to additional charges if you choose goods which are of a higher value than the items initially purchased.
Little Hands Make Magic reserves the right to reject an exchange request if the purchased item is in what we deem in unsaleable condition. This includes and is not limited to, worn, damage, scratched and not intact of the original settings, cracked, scuffed and does not include the original packaging in the original state purchased. Little Hands Make Magic withhold the right to treat each exchange request on a case by case basis.
Please wait before returning items to us by mail, we will need to review your email message and discuss your issue with you prior to you sending your goods back to us.
Please keep an appropriate proof of return whether you return products via an Australian Post Office or any delivery service. This should be a receipt from the Australian Post Office or International Postal Service or any Delivery Service.